Last updated: 29 October 2026
These terms apply when you buy from realfitactive.com. Please read them before you order.
1. About us
Realfit is the trading name of REALFIT ACTIVE LTD, registered in England and Wales (company number 16949093). Registered office: Suite Ra01, 195-197 Wood Street, London, England, E17 3NU. Email: support@realfitactive.com.
2. Who can order
You must be 18 or over and buying as a consumer for your own use. We currently deliver to UK addresses only.
3. Products
We describe and photograph our products as accurately as we can. Colours can look slightly different on different screens. Check the size guide on each product page before you order.
4. Prices and payment
- All prices are in pounds sterling (£). We’re not currently registered for VAT, so no VAT is charged.
- Delivery costs are shown at checkout before you pay.
- We accept debit and credit cards, Apple Pay, Google Pay, PayPal and Klarna. Payment is taken when you place your order.
- If we’ve listed a product at an obviously wrong price, we’ll contact you before dispatch. You can then go ahead at the correct price or cancel for a full refund.
5. Your order and our contract
- After you order, we’ll email you to confirm we’ve received it. This doesn’t mean we’ve accepted it yet.
- Our contract with you starts when we email to confirm your order has been dispatched.
- If we can’t accept your order, for example because an item is out of stock, we’ll tell you and refund you in full.
6. Discount codes
You can use one discount code per order. Codes can’t be exchanged for cash or applied after you’ve ordered.
7. Delivery
- We dispatch orders within 1-2 working days. UK delivery usually takes a further 3-4 working days.
- Standard delivery costs £3.99, and is free on orders of £50 or more.
- Delivery times are estimates. If your order hasn’t arrived within 30 days, you can cancel it for a full refund.
- Your order becomes your responsibility once it’s delivered to the address you gave us. Please check your address carefully. We can’t be responsible for orders sent to an incorrect address you entered.
8. Changing or cancelling before dispatch
Contact us as soon as possible. If your order hasn’t been dispatched, we’ll try to change or cancel it, but we can’t guarantee it.
9. Your right to cancel (change of mind)
- You can cancel your contract within 14 days of the day you receive your order, without giving a reason.
- To cancel, use the form on our returns page or email support@realfitactive.com.
- You must send the items back within 14 days of telling us. You pay the return postage.
- We’ll refund the price of the items and the standard delivery charge within 14 days of receiving them back, or of you showing proof you’ve sent them, whichever is sooner. Refunds go to your original payment method.
- If you chose a more expensive delivery option, we only refund the cost of standard delivery.
- You can handle items as you would in a shop to check them. We may reduce your refund if an item has been worn, washed or damaged, or has lost its tags.
- Exceptions: for hygiene reasons, you can’t cancel for socks or water bottles once their seal or packaging has been opened.
- We don’t offer exchanges. Return the item and place a new order.
10. Faulty items
Your legal rights under the Consumer Rights Act 2015 apply. In summary:
- Within 30 days of delivery, you can reject a faulty item for a full refund.
- After 30 days and within 6 months, we’ll repair or replace it. If that doesn’t work, you’re entitled to a refund.
- After 6 months, you may still be entitled to a repair, replacement or partial refund, but you may need to show the fault was there at delivery.
Report a fault through our returns page with photos. We cover return postage for faulty items. Normal wear and tear, misuse, or not following the care label aren’t faults.
11. Our liability
- If we break these terms, we’re responsible for loss or damage you suffer that was a foreseeable result. We’re not responsible for loss that wasn’t foreseeable.
- We don’t exclude or limit our liability where it would be unlawful to do so. This includes death or personal injury caused by our negligence, fraud, and your legal rights as a consumer.
- Our products are for personal use. We’re not liable for any loss of business or profit.
12. Events outside our control
If something outside our control delays your order, we’ll tell you as soon as possible. If the delay is long, you can cancel for a full refund.
13. Complaints
If you’re unhappy, email support@realfitactive.com and we’ll do our best to put it right.
14. Law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring claims in your local courts.
15. Changes
We may update these terms. The version in force when you placed your order applies to that order.