How can we help?

If you have an account, you can see the status of your orders in My Account under Orders.

If you have a question about where your order is, send us a message with your order number and we’ll look into it.

Sorry about that. Send us a message with your order number, which item is missing or incorrect, and a photo of what you received if you can. You can attach photos to the contact form.

Send us a message using the form on this page. Choose “Returns” as the subject and include your order number and the items you’d like to return. We’ll reply with what to do next.

If you’re not sure which size to choose, send us a message with the product you’re looking at and the size you usually wear, and we’ll help you choose.

Sorry to hear your product isn’t right. Send us a message with your order number, a short description of the problem and any photos or videos (you can attach them to the form).

We review every case individually and may ask you to return the item so we can inspect it.

We can’t always confirm restock dates. If a product or size you want is sold out, send us a message with the product name and size and we’ll let you know what we can.

The payment options available for your order are shown at checkout. They can include card payments, PayPal and Klarna. Klarna is only offered for UK billing addresses.

Prices are in pounds sterling (£).

Send us a message with your order number and what you were charged, and we’ll check it for you. A screenshot of the charge helps, but please don’t send your full card number.

Use the reset password page and enter the email address on your account. We’ll email you a link to choose a new password.

If the email doesn’t arrive, check your junk folder, then send us a message.

Send us a message using the form on this page. If your question is about an order, include your order number. Please send one message per enquiry, as several messages about the same question can slow down our reply.