How can we help?

• We currently deliver to UK addresses only.
• Standard delivery costs £3.99. It’s free on orders of £50 or more.
• We dispatch orders within 1-2 working days, and they usually arrive within 3-4 working days after that.
• You’ll see your delivery cost at checkout before you pay.

Delivery times are estimates and can be longer at busy times. If your order hasn’t arrived after 10 working days, send us a message with your order number.

If you have an account, sign in and go to My Account > Orders to see the status of each order.

If you checked out as a guest, your order confirmation email has your order number. Send us a message with it and we’ll check where your order is.

Send us a message as soon as possible with your order number and the correct address. If your order hasn’t been dispatched yet, we’ll do our best to update it, but we can’t guarantee it. Once an order has been dispatched, we can’t change the address.

Send us a message as soon as possible with your order number and what you’d like to change. If your order hasn’t been dispatched yet, we’ll do our best to cancel or change it, but we can’t guarantee it.

If it’s already on its way, you can return it once it arrives. See Returns information.

Sorry about that. Please send us a message within 14 days of delivery with:

• your order number
• which item is missing or incorrect
• a photo of what you received, and the packaging if you still have it (you can attach photos to the form)

We’ll send you the right item or refund you. If we sent the wrong item, we’ll cover the cost of sending it back.

• Changed your mind? You have 14 days from delivery to return it.
• Faulty item? You have 30 days from delivery. See My product is faulty.
• Items must be unworn, unwashed and in their original condition, with tags attached. We check every return when it arrives.
• For hygiene reasons, socks and water bottles can’t be returned once their seal or packaging has been opened. This doesn’t affect your rights if an item is faulty. See our Terms & Conditions for your full cancellation rights.
• You pay the return postage for change-of-mind returns. Keep your proof of postage until your refund arrives.
• We don’t offer exchanges. Return the item for a refund and place a new order.

Start a return

Fill in the form on our returns page. Include your order number, which items you’re returning and why. If an item is faulty, add photos. We’ll email you with what to do next.

Please send each order back in its own parcel and keep your proof of postage.

Once your return arrives, we’ll check it and process your refund within 7 days. We’ll email you when it’s done. Your bank or payment provider can then take up to 5 working days to show it.

Refunds go back to the payment method you used. With Klarna, your Klarna plan is updated. With PayPal, the money goes back to your PayPal account.

If you return your whole order within 14 days, we’ll also refund the standard delivery charge.

We don’t offer exchanges at the moment. If you need a different size, return the item for a refund and place a new order for the size you want. Check the size guide on the product page first to help you pick the right fit.

Open the size guide on the product page. It shows each size’s measurements in centimetres. Measure your waist and hips (and chest for tops), then pick the size closest to your measurements. Each product page also has fit notes, for example high-waisted or cropped.

Still not sure? Send us a message with the product and your measurements, and we’ll help you choose.

Sorry to hear that. You have 30 days from delivery to report a faulty item. Fill in the form on our returns page and choose Faulty or damaged item. Include your order number, a short description of the problem, and photos showing:

1. the fault, as clearly as possible
2. the whole item
3. the label

We’ll review it and arrange a replacement or refund. If we need the item back, we’ll cover the postage.

If your parcel arrived damaged, please let us know within 14 days of delivery.

We can’t always confirm restock dates. If a product or size you want is sold out, send us a message with the product name and size and we’ll let you know what we can.

Always check the care label first. For most of our leggings, tops and sports bras:

• Machine wash cold, at 30°C or below. Washing inside out helps.
• Air dry only.
• Don’t tumble dry, bleach or iron.

Accessories

• Water bottles: hand wash to keep the finish.
• Scrunchies: hand wash and air dry.
• Resistance bands: wipe clean after use and air dry.

We accept debit and credit cards, Apple Pay, Google Pay, PayPal and Klarna. You’ll see the options available for your order at checkout. Klarna is only available with a UK billing address.

Prices are in pounds sterling (£).

If a payment failed and you tried again, your bank may show a temporary hold for the failed attempt. This usually disappears within a few working days.

If you think you’ve been charged incorrectly, send us a message with your order number and the amount charged. A screenshot of the charge helps, but never send your full card number.

Yes. Add your code under Add discount at checkout before you pay. You can use one code per order. We can’t add a discount to an order that’s already been placed.

If your code isn’t working, check it hasn’t expired and that you’ve typed it exactly as shown, then send us a message if you still need help.

No, you can check out as a guest. You can also create an account at checkout. With an account you can see your orders and save your addresses for next time.

Go to the reset password page and enter the email address on your account. We’ll email you a link to choose a new password.

If the email doesn’t arrive, check your junk folder, then send us a message.

Send us a message from the email address on your account and choose Account as the subject. We’ll confirm it’s you and delete your account within 30 days. We may need to keep some order records for legal and tax reasons.

Send us a message using the form on this page and we’ll reply within 2 working days. If your question is about an order, include your order number. For returns, please use our returns page.

Please send one message per question. Sending several about the same thing can slow down our reply.